Customer Service Policy – Abridged Version

  BLOSSOM CREST’S CUSTOMER SERVICE POLICY

At Blossom Crest Limited, we value our customers – both internal and external. We recognize that our continued existence is hinged on highly satisfied customers.

OUR CUSTOMER SERVICE VISION

At every encounter with our Company, all existing and potential customers will smile from immense satisfaction.

OUR CUSTOMER SERVICE GUIDING PRINCIPLES

In order to realize our customer service vision, the following guiding principles have been integrated into our day-t0-day business practices:

  • Serve all customers with professionalism, skill, and knowledge
  • Act with integrity and treat all customers with dignity and respect
  • Be fair, honest and consistent
  • Promise only what we can deliver
  • Ensure our services are excellently delivered. At Blossom Crest, excellence is timely, suitable, cost effective, convenient, innovative and error-free customer services that exceed the customers’ expectations.
  • Be accountable to all customers and use feedback to improve our performance and service to our customers
  • Identify and solve issues before they become problematic
OUR CUSTOMER SERVICE STANDARDS
  • We will arrive promptly at the cleaning site
  • We will keep our customers informed of unexpected delays in service.
  • We will greet our customers in a courteous and professional manner.
  • We will implement the cleaning schedule agreed with our customers in terms of areas to be cleaned and the frequency of each cleaning task
  • We will practice standard infection control by maintaining high personal hygiene, guarding against cross contamination of areas cleaned and disinfecting areas cleaned
  • We will practice health and safety procedures as specified in our Standard Operating Procedures
  • We will listen effectively to our customers’ requests and respond in a timely, courteous and helpful manner.
  • We will respond to website requests within 24 hours during normal business hours.
  • We will respond to e-mails within 24 hours during normal business hours.
RESCHEDULING/CANCELLATION POLICY

A client may cancel or reschedule a cleaning appointment 48 hours in advance. The notification should be made to Blossom Crest Ltd via email sent to info@blossomcrestng.com or by calling 090-6000-7785.